Terms of service
Terms and Conditions
1. Scope
These terms and conditions apply to all orders placed through our online shop by consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is a natural or legal person or a legal partnership that acts in the exercise of their trade, business, or profession when concluding a legal transaction. For businesses, the following applies: If the business uses conflicting or supplementary terms and conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to them.
2. Contractual Partner, Conclusion of Contract, Correction Options
The purchase contract is concluded with ARTLET | Atelier Hellbusch.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.
3. Contract Language, Storage of Contract Text
The language(s) available for the conclusion of the contract: German
We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery Conditions
We deliver free of shipping costs.
You have the option to pick up the goods at Mark Hellbusch, Langendellschlag 62, Wiesbaden, Germany during the following business hours: Monday to Thursday
5. Payment
The following payment methods are generally available in our shop:
Prepayment When selecting the prepayment method, we will provide our bank details in a separate email and deliver the goods upon receipt of payment.
Credit Card During the order process, you provide your credit card details.
Your card will be charged immediately after placing the order.
PayPal, PayPal Express To pay the invoice amount via the PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) payment service provider, you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction.
The payment transaction will be carried out by PayPal immediately after placing the order. Further information can be found in the order process.
PayPal may offer additional payment modalities to registered PayPal customers selected according to its own criteria. We have no influence on offering these modalities; further individually offered payment modalities concern your legal relationship with PayPal. More information can be found in your PayPal account.
PayPal In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal Services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. Further information can be found with the respective payment option and in the order process.
PayPal To pay the invoice amount via the PayPal payment option, you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction.
The payment transaction will be carried out by PayPal immediately after placing the order.
PayPal may offer additional payment modalities to registered PayPal customers selected according to its own criteria. We have no influence on offering these modalities; further individually offered payment modalities concern your legal relationship with PayPal. More information can be found in your PayPal account.
Sofort by Klarna To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have an online banking-enabled bank account, authenticate accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. Further information can be found in the order process.
Google Pay To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have Google Pay activated, authenticate with your login details, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information can be found in the order process.
Apple Pay To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have Apple Pay activated, authenticate with your login details, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information can be found in the order process.
giropay / paydirekt In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”), we offer the payment methods giropay and paydirekt. giropay To pay the invoice amount via giropay, you must have an online banking-enabled bank account, authenticate accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. Further information can be found in the order process. paydirekt To pay the invoice amount via paydirekt, you must have an online banking-enabled bank account, be registered with paydirekt, authenticate with your login details, and confirm the payment instruction.
Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found with the respective payment option and in the order process.
Klarna Credit Card During the order process, you provide your credit card details. Your card will be charged by Klarna immediately after placing the order. No address and credit check is performed.
Invoice The invoice amount is due 7 days after receipt of the invoice and goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.
Cash on Pickup You pay the invoice amount in cash upon pickup.
6. Right of Withdrawal
Consumers have the statutory right of withdrawal as described in the withdrawal instructions. Businesses are not granted a voluntary right of withdrawal.
7. Retention of Title
The goods remain our property until full payment is made. For businesses, the following applies: We retain ownership of the goods until all claims from an ongoing business relationship have been settled. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale are assigned to us in advance – regardless of any connection or mixing of the reserved goods with a new item – in the amount of the invoice value, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Transport Damage
For consumers, the following applies: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.
9. Warranty and Guarantees
9.1 Liability for Defects
Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened terms do not apply to claims arising from damage caused by us, our legal representatives, or agents in the event of injury to life, body, or health in the event of intentional or grossly negligent breach of duty as well as fraud in the event of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed, or if the scope of application of the Product Liability Act is opened. Limitations for Businesses Only our own information and the manufacturer's product descriptions, which were included in the contract, are considered an agreement on the quality of the goods for businesses; we assume no liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.
The statutory limitation periods for the right of recourse under § 445a BGB remain unaffected. Regulations for Merchants Among merchants, the duty to inspect and give notice of defects regulated in § 377 HGB applies. If you fail to make the notification regulated there, the goods are considered approved unless it is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
9.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: Personal delivery within 25 km
10. Liability
We are always liable without limitation for claims due to damage caused by us, our legal representatives, or agents in the event of injury to life, body, or health, in the event of intentional or grossly negligent breach of duty, in the case of guarantee promises, if agreed, or if the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or agents, the liability is limited to the foreseeable damage typical for the contract at the time of conclusion. Otherwise, claims for damages are excluded.
11. Code of Conduct
We have submitted to the following codes of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR) which can be found here.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
13. Final Provisions
If you are a business, German law applies to the exclusion of the UN Sales Law.
Terms and Conditions created with the Trusted Shops Legal Text Generator